Woodfields terms and Conditions

General

In these conditions of sale:

The company means Woodfield’s. Mr Arthur Woodfield T/A Woodfields
The customer means any person contracting with the company for the supply of products or services.
Delivery means delivery by the company or any hauler employed by the company directly or indirectly.
Submission of an order online will be taken as agreement to these conditions of sale.
The Authorised representative is Mr Arthur Woodfield
All payments are processed securely via Stripe or PayPal

Supply of Products

Except as stated in writing by the company, no condition or warranty is given or implied by law, custom, usage or otherwise as to the quality or fitness for any purpose of the goods sold by the company.

Many of the products supplied by the company are naturally occurring. These products are sold under the express understanding of the following:

Turf: Turf is a growing crop and therefore an ever changing product and perishable, and must be properly laid on properly prepared topsoil. Once delivered, turf must be rolled out and laid within 2 hours and must be kept well watered.
Bark chips: Bark is delivered by measurement (cubic metre) not weight. Due to the nature of the product a degree of settlement may occur.
Soils: The customer understands that ungraded and unscreened soils may contain foreign objects and debris because the product has not been through any screening process.
Stones: Stones may have slight variations in colour, size and content. Individual stones may be broken or misshaped. Sizes are approximate and can vary.

All items (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery. After such time the company shall be under no liability for loss, damage or deterioration of items from whatever cause arising.

Tonne bags are non returnable and should only be used once.

Any quantities given by the company are approximate but every effort will taken to supplying the correct amounts.

The company accepts no responsibility for any miscalculation in quantity.

Images on the website are for illustration only .

Woodfields reserve the right to supply products from third party suppliers where appropriate, We will also strive to supply a similar high quality product,however branding / bag colour etc may be different than pictured on this website.

Complaints

The company require any complaint to be made in writing by the customer within 48 hours of collection or delivery.

If the customer is dissatisfied with the product then it must be returned to the company within 5 working days after the complaint has been logged. A refund will then be made for the original purchase price , Minus the original shipping costs.

Returns

If for any reason you wish to return your goods within 14 days from the date of delivery please notify us immediatly (or as soon as possible) , and you will be given instruction on how to return the item. All postage costs needs to be paid for by the customer. We have a no quibble policy and will make returning your goods as easy as possible.

Prices and payment

All prices quoted by the company for the sale of products online include the cost of delivery to the postcode entered by the customer, unless stated otherwise.

Prices quoted are all inclusive of VAT, unless stated otherwise.

Customers are required to pay by credit or debit card at the time of ordering, or cash or cheque upon delivery.

Credit Cards are charged at 2% , we apologise for any inconvenience caused , however this a charge levied by the banks and not by Woodfields.

We reserve the right to cancel any order that occurs due to miss pricing of the website

Delivery

Delivery is subject to availability.

Our standard delivery is based on 2-5 working days (Monday to Friday, excluding bank holidays). Saturday delivery is available, at a charge, please call for further information.

Customers outside our local (Midlands) delivery area will have their order delivered by Palletways. This will be a kerbside delivery. The products will arrive on pallets on a tail lift wagon. The driver will lower the goods off the rear of the wagon, and use a pallet truck to deposit them as near to the property as possible.

The pallet truck can only run on a solid level surface such as concrete or Tarmac and cannot move on uneven surfaces such as gravel, grass or slopes.

In some areas of the UK, it the customer’s responsibility to obtain a permit from the local council to have bulk bags left on the kerbside.

The company will make every effort to deliver products ordered on the agreed date, but, if for any reason the company is unable to deliver then no liability will fall to the company; whether in damages or otherwise, for delay of whole or any part of the goods ordered arising from any cause whatsoever.

Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the company’s vehicles to the place of delivery. The delivery vehicles will not drive across fields or unmade roads.

It is the customer’s responsibility to inform the company if there may be an access problems. If the company or its agent cannot gain access to the delivery address then additional costs will be incurred and shall ultimately fall to the customer.

In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order.and refund given will be minus original shipping charges.

The company will not accept any liability for damages to property caused during delivery.

The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.

Company’s Premises

The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises.

Cancellation and charges

Before dispatch: A refund will be credited to your account, Less an administration charge if applicable
After dispatch: A refund will be credited to your account, less haulage charges incurred.
Bulk orders*, up to 24hrs prior to delivery: A refund will be credited to your account, less an administration charge of £20.00
Bulk orders*, after the delivery vehicle has left the premises on route to your delivery point: A refund will be credited to your account, less haulage charges incurred. (This amount will differ depending on the size of load which has been ordered and depending on the distance the vehicle has travelled.)
Bulk orders*, after the delivery has already been made, within 7 working days of delivery: It will be your own responsibility to return the goods to the company. A refund will be credited to your account once the goods have been returned to the company, at your cost, as per the Distance Selling Regulations.
Non Deliverable Goods : If for any reason goods are undelivered (nobody at home , unable to access the property , unable to drop in a safe location , Incorrect Address etc) Then Woodfields will not re-deliver until the total costs of re-delivery has been covered by the customer . This is approx £30-£50 dependent on the location and number of pallets being delivered.
These conditions and any contract or variation are governed by the law of England.

All text on this website is protected by UK Copyright Law, therefore must not be copied without prior written consent from Woodfield’s.

* Bulk orders are deliveries made loose, by tipper vehicle

Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2 [We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. / By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.]

2. Credit – Not applicable at this time.

3. Collecting personal information

3.1 We may collect, store and use the following kinds of personal information:

(a) [information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths]);]

(b) [information that you provide to us when registering with our website (including [your email address]);]

(c) [information that you provide when completing your profile on our website (including [your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details]);]

(d) [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including [your name and email address]);]

(e) [information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including [the timing, frequency and pattern of service use];]

(f) [information relating to any purchases you make of our [goods / services / goods and/or services] or any other transactions that you enter into through our website (including [your name, address, telephone number, email address and card details];]

(g) [information that you post to our website for publication on the internet (including [your user name, your profile pictures and the content of your posts]);]

(h) [information contained in or relating to any communications that you send to us or send through our website (including [the communication content and meta data associated with the communication]);]

(i) [any other personal information that you choose to send to us; and]

(j) [[provide details of other personal information collected].]

3.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

4. Using your personal information

4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2 We may use your personal information to:

(a) [Administer our website and business;]

(b) [Personalise our website for you;]

(d) [Send you goods purchased through our website;]

(e) [Supply to you services purchased through our website;]

(f) [Send statements, invoices and payment reminders to you, and collect payments from you;]

(g) [Send you non-marketing commercial communications;]

(h) [Send you email notifications that you have specifically requested;]

(i) [send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);]

(j) [send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);]

(k) [provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);]

(l) [Deal with enquiries and complaints made by or about you relating to our website;]

(m) [Keep our website secure and prevent fraud;]

(n) [verify compliance with the terms and conditions governing the use of our website [(including monitoring private messages sent through our website private messaging service)]; and]

(o) [[other uses].]

4.3 [If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.]

4.4 [Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.]

4.5 [We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.]

4.6 [All our website financial transactions are handled through our payment services provider, [PSP name]. You can review the provider’s privacy policy at [URL]. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.]

5. Disclosing personal information

5.1 We may disclose your personal information to [any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this policy.

5.2 [We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.]

5.3 We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) [to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and]

(e) [to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.]

5.4 Except as provided in this policy, we will not provide your personal information to third parties.

We comply with all UK Data Protection laws (Act 1998)

Should you wish to make a Data Access Request please contact us via the contact us e-mail box